Return & Refund Policy
Customer satisfaction is very important to us. We carefully inspect all products before dispatch; however, if you receive a defective or damaged item, we are here to help.
Returns Eligibility
We only accept returns if the product received is defective, damaged, or faulty.
Customers must notify us within 24 hours of receiving the order to be eligible for a return.
⚠️ Please note:
Returns due to change of mind, size issues, or personal preference are not accepted.
Conditions for Returns
To qualify for a return:
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The item must be unused, unwashed, and in original packaging.
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All original accessories, manuals, and tags (if applicable) must be included.
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A valid order number or proof of purchase is required.
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The issue must be reported within the allowed return window.
Refund Process
Once the returned item is received and inspected:
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We will inform you of the approval or rejection of your refund.
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If approved, the refund will be processed through the original payment method within 7–10 business days.
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If the return is not approved, the item will be shipped back to the customer at their own expense.
Return Shipping
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Return shipping costs are the customer’s responsibility.
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If the return is due to a defective or damaged product, we will bear the return shipping cost.
Important Notes
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Items sent back without prior approval will not be accepted.
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Refund timelines may vary depending on banks or payment providers.
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We reserves the right to update this policy at any time.
Contact
Email: info@areenadesign.com
WhatsApp: +92-319-5907228